Mark Ryan challenges everyone in his organization to ensure the customer comes first!  Building a sense of urgency for a company with “mission critical” in its name is not just table stakes – it is the key to success.

As you listen to my conversation with entrepreneur and thought leader, Mark Ryan, consider his concept on the importance of setting expectations.  Mark’s team at Chesapeake Mission Critical has to bridge the information technology with the facility in which they are housed.  Mark’s point of creating a sense of urgency, getting to really know your customer and having the technical chops to make sure the customer gets what they need and what they want.

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